Position: Technical Support Analyst / Security Technician
Location: Remote
Type: Full time
Job Summary:
WebCheckout is a scheduling and inventory management software used by over 200 institutions worldwide, primarily in higher education and media companies.
We are currently seeking an experienced Technical Support Analyst / Security Technician to join our Customer Care Team. This position is responsible for providing application-level and system-level support to customers by installing and upgrading the application; troubleshooting customer reported issues; escalating issues to development; running scripts; and updating internal documentation. This position will also include Information Security responsibilities for those with previous experience or a desire to learn.
This position is 100% fully remote.
Job Description:
- Address and resolve customer reported issues
- Install, configure, and upgrade the WebCheckout software
- Perform monitoring and periodic maintenance of hosted instances of the software
- Escalate software bugs to the development team
- Collaborate with the Implementation Team and assist with new client on-boarding
Security Responsibilities:
- Update and maintain the physical and virtual hosts to ensure InfoSec policy compliance
- Execute periodic information security monitoring functions
- Review and resolve issues cited by automated security scanning tools
- Provide first level response to inquiries regarding information security
Education and Experience:
- AAS Degree or higher
- 2-3 years previous customer service experience (experience with a ticketing system a plus)
- Hands-on experience with Linux, OpenSource technologies, and cloud services
- Familiarity with web hosting or scripting experience preferred