Manage AV inventory scheduling and booking during these times of change.
2020 is turning out differently than planned. The global pandemic is changing the way we live and work. At WebCheckout, we decided early on to adjust to this shift with a sensitivity to the specific impact the pandemic is having on inventory managers. That means connecting with customers, listening to what they are experiencing, and responding with new features to meet their changing needs.
We’ve introduced many new features and best practices based on feedback from our customers during the pandemic. These features support equipment quarantine processes, sanitation protocols, and safe social distancing for students and staff.
Features and Processes to Support Safe Operations During the Pandemic
WebCheckout has long been rich in features that support daily bookings, order processing, and inventory management. To further enhance WebCheckout’s existing capabilities, we’ve added the following new features:
- Sanitation Tickets
WebCheckout automatically generates sanitation tickets when a patron returns a piece of equipment. Sanitation tickets take the work out of scheduling cleaning and ensure each item is consistently disinfected between each use. - Virtual Reservations
Departments can improve customer service and increase efficiency while limiting face time using WebCheckout’s Patron Portal. This ADA-compliant user interface allows users to browse the inventory, view availability, download documentation, and make reservations online. - Support Unique Delivery Options (i.e., drive-up pickups and lockers)
Patron Portal is highly configurable to adjust to unique delivery options. Administrators can easily set up Patron Portal to align with their department’s specific “no contact” transfer processes, such as returns using lockers or equipment returned through a drive-up pickup system. - Updating Existing Reservations Made Before the Pandemic
Using WebCheckout’s new bulk features, customers can easily select reservations and cancel them in bulk, notifying patrons of the changes automatically via email. - Automatically Staggering In-Person Equipment Pickups and Returns
Using WebCheckout, customers can implement built-in quarantine time to ensure operators have ample time to disinfect, sanitize, or quarantine each piece of equipment before the next person picks it up. - Limit Simultaneous Activity
Use WebCheckout’s policies to control the amount of activity during a given period. By limiting activity, you can reduce the number of people in your checkout center and shorten waiting periods when users arrive at your operation. - Contact Tracing
You can use WebCheckout to assist with contact tracing during COVID-19. WebCheckout provides a thorough record of activity for every piece of equipment. These records can tell you which equipment users checked out, and when, creating a clear chain of contact.
These features have been invaluable to our customers during this difficult time. Using WebCheckout, operations can continue to provide resources and equipment to their customers safely.
Virtual Events and Community Building During the Pandemic
Town Halls, Open to All
New features are only half the battle – we must continue to connect with our customers during these changing times. To support these connections, we’ve introduced a new free monthly webinar series called “WebCheckout Town Halls.”
Town Halls have been extremely popular, attended by hundreds of customers and non-customers alike. During these free two-hour webinars, our Support Team addresses frequently asked questions from customers and provides an open forum for customers to share their experiences and discuss best practices. Town Halls help us ensure that future versions of WebCheckout are closely aligned with our customers’ changing needs.
We record all Customer Town Halls
Watch previous Town Halls here.
2020 User Symposium: It’s Free and Virtual
Our annual User Symposium is a critical time for customers to come together, network, share ideas and best practices, and train with experts.
This year, we’re offering free admission for all! This is a fantastic opportunity to meet with our team of experts, learn from other users, and see what’s on deck for future versions of WebCheckout.
Register now!
Click here to register for this free event.
Staying Positive and Committed
While these are uncertain times and the future isn’t clear, we remain committed to producing a high-quality inventory management software that is responsive to your industry’s evolving needs.
Throughout these changing times, our commitment to our customers remains our focus. We pledge to continue to provide top-notch customer support paired with an ever-improving tool to make your job as easy and safe as possible.