2020 has been a year full of the unexpected. Fortunately, the unexpected is our specialty at WebCheckout. Much in the same way as WebCheckout was built to mitigate and handle inventory chaos, the WebCheckout team is well equipped to pivot and change directions to meet new and evolving needs.

And this year, that’s exactly what we did. 

We grew our team to strengthen and expand our capabilities in account management and product development. We hosted many online events to promote discussion and idea-sharing. These engaging events were attended by customers and non-customers and included Town Halls, Customer Discussions, and our first virtual User Symposium! During these events, the ideas led to two releases, including features to help customers address disinfecting equipment, quarantining, and social distancing.

Our CEO, Eric Dodson, summarized this year best when he said, “Everyone’s plans changed in 2020. I am proud of how the team at WebCheckout listened and responded to our customer’s needs”. 

Expanding our Team

With opportunities for growth at every corner, we added two new members to our team this year to provide a higher level of personalized support to each customer and open the doors to new product development possibilities.

In March, we welcomed AJ Oetman as our newest Account Manager. AJ has quickly proved an invaluable resource and committed partner to our customers. 

With AJ onboard, we officially established our stellar Account Management Team, responsible for providing a high level of personalized attention to each customer. With this essential team in place, we are ready to better understand each customer’s individual needs and partner with them to meet their inventory management goals. 

In November, Andersen Puckett joined the WebCheckout Development Team and hit the ground running with new product development. With Andersen on board, we can’t wait to see how WebCheckout’s capabilities expand in 2021!

Building Community and Teaching New Skills

When the pandemic became a reality in March, we knew our customers needed a new way to connect with other users, share best practices, and ask questions. As a result, we introduced Town Halls, a series of free webinars that feature live demonstrations from our experts, customer presentations, and engaging discussions. Each Town Hall lasted two hours and included ample time for customers to ask questions and discuss solutions. Each was attended by dozens of customers and non-customers alike.

Throughout 2020, 735 users attended our Town Halls! This success is thanks to our team’s hard work, and we can’t wait to see many more of our customers join us for future Town Halls in 2021! 

In addition to Town Halls, we also hosted our first-ever Virtual User Symposium. In previous years, we’ve offered in-person User Symposiums and welcomed wonderful groups into our office to share three days of in-depth user training and product development collaboration.

This year was a little different, but we could still gather on Zoom for three days of insightful learning sessions. Many of our customers came away from the event with new skills they could apply in their departments immediately!

Learn more about our events
Click here to visit the events page on our website or visit our WebCheckout Youtube page to watch our previous events!  

Want to take your WebCheckout to the next level?
Click here to learn more.

2020 Product Improvements

Throughout the year, WebCheckout grew by leaps and bounds! With four new versions packed with improvements and user-driven new features, we’re proud of the way WebCheckout has evolved this year. Here’s a look back at a few of the product improvement highlights of this year.

WebCheckout 9

In WebCheckout 9, we adapted functionality to streamline processes and effectively adjust operations for changing procedures. WebCheckout 9 fine-tuned new ways to help customers manage their inventory as efficiently as possible.

  • Updated navigation menu with direct access to Tasks and RPM module settings
  • True Rapid Return with more feedback and ability to return unserialized resources.
  • Improved Patron Portal feedback and more configurable options.

 

WebCheckout 10

In WebCheckout 10, we adapted functionality to help customer streamline their processes and make their operations as safe and efficient as possible during the pandemic. 

  • New Advanced Imports Feature allows imports to custom properties, changes to unique-identifiers, and bulk changes to Origin. 
  • Provisional Returns: Operators now can mark Checkouts as received and provisionally return Checkouts. 
  • Updates to Messaging Module allowing email template editor to display actual allocation data.
  • New settings in Patron Portal to enable/disable Add Attachments option and enable/disable Notes to Checkout Center field.
  • Improvements to Mobile Inventory App to add the ability to edit Condition Note/and or Condition Grade while performing an Inventory.

 

WebCheckout 11 

WebCheckout 11 introduced Circulation Windows, a Checkout Center setting giving customers the power to control how many Pickups and Returns happen during specific windows of time.

Additionally, WebCheckout 11 included many essential improvements to the Advanced Import Feature introduced in WebCheckout 10. 

  • New Circulation Windows Checkout Center setting establishes fixed Pickup and Return windows and defines the number of Pickups and/or Returns allowed within each window.
  • Find Department and Find Account Codes screen now has an Export as Importable option.
  • Media Holdings can now be created using the Resource Advanced Import file.
  • New Sections can now be created using the Advanced Import file.

 

WebCheckout 12

WebCheckout 12 builds on the improvements to Advanced Imports. It adds a new level of functionality, allowing customers to take full advantage of what this new feature set has to offer.

  • New Advanced Import Application Import Data available in the Apps menu and only visible to Operators with Import Data capability.
  • Ability to create new records and update all importable fields, including Custom Properties.
  • Better import feedback, including the number of newly created records, number of existing records updated, and list of deactivated records.

 

Learn more about WebCheckout 12 and schedule an upgrade!

Email support@webcheckout.net to get started.

 

Looking forward to 2021!

With this year coming to a close, we’re looking forward to continuing on our roadmap in 2021. We will continue moving towards our goal of being the software system to fulfill your inventory management needs.